At Copper Bracelets Australia, customer satisfaction is important to us. Please read our Returns & Refund Policy carefully before making a purchase.
Returns
Our return policy is valid for 7 days from the date of delivery. If more than 7 days have passed since your order was delivered, unfortunately we cannot offer a refund, exchange, or store credit.
Upon receiving your order, please inspect all items carefully and contact us immediately if you believe an item is damaged, faulty, or incorrect.
To be eligible for a return:
- The item must be unused and unworn.
- The item must be in its original condition.
- The item must be returned in its original packaging, including the gift box and pouch.
- Proof of purchase or order number must be provided.
Change of Mind Returns
We understand that sometimes customers change their minds.
If you wish to return an item due to a change of mind, we may accept the return provided that:
- The item is unused and unworn.
- The item is returned within 7 days of delivery.
- The item is returned in its original packaging and saleable condition.
- You contact us and receive return approval before sending the item back.
Customers are responsible for all return shipping costs.
Once the returned item has been received and inspected, we will refund the purchase price of the product. Original shipping charges are non-refundable.
Used Products
For hygiene and quality assurance reasons, we cannot accept returns or provide refunds for products that have been worn, used, damaged, altered, or are no longer in their original condition, unless the item is faulty.
Please choose carefully before purchasing.
Faulty or Incorrect Items
If your item arrives damaged, defective, or if you have received the wrong product, please contact us within 7 days of receiving your order.
We may request photographs of the item to assist with the assessment.
If approved, we will provide a replacement, exchange, store credit, or refund at our discretion.
Handmade Products
Our copper bracelets are handcrafted by skilled artisans in India. Minor variations in colour, texture, finish, markings, or craftsmanship are natural characteristics of handmade products and are not considered faults or defects.
Refunds
Once your return has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed back to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your credit card provider or payment provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact our customer support team.
Return Shipping
Customers are responsible for the cost of returning items unless the return is due to our error, such as receiving a faulty or incorrect item.
We recommend using a tracked shipping service, as we cannot be responsible for items lost or damaged during return transit.
Contact Us
For all return and refund enquiries, please contact us through our website before sending any items back.
Copper Bracelets Australia
Premium Handcrafted Copper Bracelets
Australian Owned & Operated
copperbraceletsaustralia@gmail.com